After-sales service terms of use
The delivery date is only a guideline and may change due to various circumstances. In that case, we will notify you of the new delivery date in advance.
In order to provide the best possible service, we will send the repaired item to our domestic workshop and overseas workshops, including Europe, as necessary.
After the quotation is approved, if a defect or damage that was not found at the time of issuing the quotation is discovered during the repair work, we may provide you with an additional repair price quotation.
Please note that if you are a corporate customer and cancel the repair request after the quotation is given, or if you cancel the repair request after shipping in the case of repairs at an overseas workshop, we may charge you a quotation fee. This does not apply if you approve the quotation.
If the delivery of the item is after the consumption tax revision, we will charge you the amount according to the revised consumption tax rate in accordance with the law. Please note.
In order to guarantee excellent service, the service price we offer is based on the assumption that we will collect the replaced parts, so the replaced parts become our property and cannot be returned. This also applies to parts replacement during repairs performed free of charge under warranty.
The parts used may change without notice. In addition, the appearance after repair may differ depending on the repair method, etc.
If the item we have received has 1) non-genuine parts such as parts made by another company attached, 2) there are traces of repair, disassembly, or modification by another company, or 3) there is a breakdown or defect due to inappropriate use beyond normal use, etc., the item may be damaged in whole or in part and may not be restored to the condition it was in when we received it, or may not be able to be repaired adequately.If the item we have received cannot be restored to the condition it was in when we received it or cannot be repaired adequately due to reasons beyond our control, we will not be held responsible.
We will not be held responsible for any issues (dirt, scratches, deterioration, etc.) that we were unable to detect when inspecting the item with due care at the time of receiving it.
Regarding the items we have taken in, we may refuse to provide after-sales service if ① it is technically impossible or difficult to repair, ② there are traces of improper repair, disassembly, or modification, ③ it is not recognized as a genuine product (including parts used that are not recognized as genuine), or ④ we otherwise determine that we cannot provide after-sales service in accordance with our company policy, even after we have taken the item in for service.
If the parts used are deemed inappropriate for use in the product from the perspective of maintaining manufacturing confidentiality, preventing reuse in counterfeit or modified products, and protecting intellectual property rights, and you request after-sales service, we will replace them with genuine parts, collect the replaced parts, and dispose of them. We are not responsible for any damages to the customer caused by such disposal.
In order to ensure the return of the items we have taken in for service, when you receive the items after repairs are completed, you will be asked to present an official photo ID along with the after-sales service receipt, and we will only return the items to you if we can confirm your identity. If you lose the original after-sales service receipt, please notify us immediately. In addition, if the customer's representative receives the item, the customer must present the after-sales service receipt, the representative's official photo ID, and a power of attorney from the customer to the representative, and the item will only be returned if the representative's identity and authority to receive the item have been confirmed.
When returning the item, the customer must check the condition of the item, and if there are no problems with the item, the item will be returned in exchange for the after-sales service receipt. We are not responsible for any malfunctions or defects that are not covered by the warranty that are discovered after the item is returned.
In the unlikely event that the item is found to be an unauthentic product, we will collect the item with the specified consent form. This does not apply if you wish to have the item returned. If more than one year has passed without us contacting you, we will assume that you have abandoned ownership of the item, and we may dispose of it.
The after-sales service receipt is not a certificate of authenticity of the item in your possession, and should not be considered as such.
If you do not collect your item after we notify you that the repair is complete (or after we notify you of the estimate if the item is not repaired), or if more than one year has passed without us contacting you, the product may be sent to a safe storage location outside the boutique, so you will need to notify us in advance to collect it from the boutique. We are not responsible for any loss, damage, or deterioration of the quality of the product during storage.
We will refuse to provide after-sales service to customers who act beyond the scope of socially acceptable standards in their inquiries and consultations regarding after-sales service. Furthermore, if we determine that the behavior is malicious, we will consult with the police, lawyers, etc. and take appropriate action.
The definition of "behavior beyond the scope of socially acceptable standards" is as follows.
Threatening or intimidating behavior
Insulting or derogatory remarks
Violation of privacy
Excessive demands that go beyond our company's policies, including guarantees
Demands for apologies or punishment from our company or staff without reasonable justification
Restraining staff for long periods of time and staying in boutiques
Defamation on the internet, such as social media